The Technical Support Centre provides equipment repair, maintenance, parts and technical support for augmentative communication and assistive technologies provided through the CAYA Loan Bank.

  • Hours of Operation: 8:30AM – 4:30PM Pacific Time, Monday to Friday
  • Call Toll Free anywhere in BC: 1-844-326-3500
  • Call Metro-Vancouver or outside of BC: 604-326-3509
  • Address: CAYA, 700 – 655 West Kent Ave N, Vancouver, BC, V6P 6T7


Repairs will be handled, evaluated and serviced on site, or sent for outside service/repair if required.

Programming Issues and Further Training

If you are looking for support or training on how to use augmentative communication and assistive technologies on loan from CAYA, please contact your SLP or SLP Assistant.

Lost, Damaged, or Stolen Equipment

CAYA equipment that has been lost, damaged, or stolen, must be reported to CAYA as soon as possible. Please complete the CAYA Incident Report form and mail or fax it to the CAYA Provincial Office as soon as possible following the incident. Stolen items should be reported to the police. CAYA administration will review the report and determine what actions to take. Please SCROLL DOWN to download the form.

Before You Call:

  • Please explore a solution to your problem with all relevant help files and manuals, including website support.
  • Please ensure that you have up-to-date software and hardware drivers, if possible.

When You Call, Please Have Ready:

  • Name of the client
  • CAYA ID# on the equipment
  • Details of the problem
  • The technology in front of you
  • Software CDs or other relevant data storage (USB stick, etc.) with you, in case you need to re-load

Support Documents:

download-pdfPacking Recommendations


download-pdfLost, Damaged, or Stolen, Equipment Incident Form