Support Centre

The Technical Support Centre provides equipment repair, maintenance, parts and technical support for assistive technologies provided through the Loan Bank.
CAYA and SET-BC share Technical Support resources.

  • Hours or Operation: 8:30 am - 4:30 pm Pacific Time, Monday to Friday
  • Toll Free in BC: 1-866-738-3375
  • Local Calls: 604-261-9450 ext. 288
  • Address: 105-1750 West 75th Avenue, Vancouver B.C. V6P 6G2

Support Request Form - Use the Support Request Form to request assistance from the SET-BC SET-DESK support team. In order to help us better help you, please provide as much of the requested information as possible.

Repairs - The Technical Support Centre will track all part and repair requests to ensure the best possible service. Repairs will be initiated in order, by received date.

Parts - The Technical Support Centre will track all part and repair requests to ensure the best possible service. Parts requested will be ordered promptly and shipped upon arrival.

Software Upgrade Requests - Contact your SLP or SLP Assistant for more information.

Additional Information
A handout detailing specific information to have on hand before you call is provided for your convenience. If you are looking for support or training on how to use assistive technology on loan from CAYA, check out our Learning Centre or contact your SLP or SLP Assistant.