Support Centre

The Technical Support Centre provides equipment repair, maintenance, parts, software upgrades and technical support for assistive technologies provided through the SET-BC Loan Bank.

Hours or Operation: 8:30 am - 4:30 pm Pacific Time, Monday to Friday
Toll Free in BC: 1-866-SETDESK (1-866-738-3375)
Local Calls: 604-261-9450 ext. 288
Address: 105-1750 West 75th Avenue, Vancouver B.C. V6P 6G2

 

Support Request Form - Use the Support Request Form to request assistance from the SET-BC SET-DESK support team. In order to help us better help you, please provide as much of the requested information as possible.

Repairs - The Technical Support Centre will track all part and repair requests to ensure the best possible service. Repairs will be initiated in order, by received date.

Parts - The Technical Support Centre will track all part and repair requests to ensure the best possible service. Parts requested will be ordered promptly and shipped upon arrival.

Software Upgrade Requests - Contact your SLPr for more information.

Additional Information

• A PDF version of the "Keeping You going" support centre card is provided here for your convenience.
• If you are looking for support or training on how to use assistive technology on loan from CAYA, check out our Learning Centre or contact your SLP.