CAYA Support Centre

/CAYA Support Centre
CAYA Support Centre 2016-11-14T23:21:31+00:00

The Technical Support Centre provides equipment repair, maintenance, parts and technical support for augmentative communication and assistive technologies provided through the CAYA Loan Bank.

  • Hours of Operation: 8:30AM – 4:30PM Pacific Time, Monday to Friday
  • Call Toll Free anywhere in BC: 1-844-326-3500
  • Call Metro-Vancouver or outside of BC: 604-326-3509
  • Address: CAYA, 700 – 655 West Kent Ave N, Vancouver, BC, V6P 6T7



Repairs will be handled, evaluated and serviced on site, or sent for outside service/repair if required.

Programming Issues
and Further Training

If you are looking for support or training on how to use augmentative communication and assistive technologies on loan from CAYA, please contact your SLP or SLP Assistant.

Before You Call:

  • Please explore a solution to your problem with all relevant help files and manuals, including website support.
  • Please ensure that you have up-to-date software and hardware drivers, if possible.

When You Call, Please Have Ready:

  • Name of the client
  • CAYA ID# on the equipment
  • Details of the problem
  • The technology in front of you
  • Software CDs or other relevant data storage (USB stick, etc.) with you, in case you need to re-load

Support Documents:

download-pdfPacking Recommendations


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